If your Aspire 1825PT, 1825PTZ or 1425P webcam can only display white or black images, you need to update the Acer Crystal Eye Webcam program.
Use the following steps to download and update the program. First, download the Acer Crystal Eye webcam program.
1. Visit the Download Center of the Acer service support website.
2. Select your product line, product family, and exact product model. Click the "Operating System" drop-down menu and select your current operating system version.
3. Select the Application tab and then select the orange arrow to go to Camera Chicony WebCam Application.
4. Click Save and select the site where you want to download the file.
Now, update the Acer Crystal Eye program.
If the computer is Aspire 1825PT or 1825PTZ:
1. Right-click the downloaded ZIP format file and select Extract All Files. Double-click A folder with the same name as the downloaded file.
2. Right-click Crystal_Eye_Installer_103.803.exe and click Run as administrator.
3. When the system prompt appears, click Yes or Allow to continue to start the installation process.
4. Next, follow the on-screen instructions to complete the installation process.
5. Please restart the system after the installation process is completed.
If your computer is Aspire 1425P:
1. Right-click the downloaded ZIP format file and select Extract All Files. Double-clicking is the same as downloading the file. name of the folder.
2. Right-click Crystal_Eye_Installer_169.408.exe, click Run as administrator.
3. When the system prompt appears, click Yes or Allow to continue to start the installation process.
4. Next, follow the on-screen instructions to complete the installation process.
5. Please restart the system after the installation process is completed.